Tiny Steps - Big Pharmacy Moments

I do believe that creative managers can make any business model work through hands-on, frequent supportive interaction with their employees. Corporate obstacles can be overcome if all employees work together to improve conditions for their own benefit and that of their clients. (Teachers do this all the time with incredibly scarce resources.)

Our local superstore looked and functioned very differently under two different managers. Also, when I worked as a float for a superstore, every place I went had a different culture even in the presence of a monolithic structure that was completely inflexible. I think what I saw was secondary to the local manager's shared human relations skills. Still caring in a planogram nightmare? People notice.